Question 1

What is AI visibility?

Accepted Answer

AI visibility is how clearly AI assistants like ChatGPT, Claude, Gemini, and Perplexity can identify, describe, and recommend a business or professional when someone asks a relevant question. It depends on how consistent, complete, and credible your information is across the sources those systems draw from.

Question 2

How is AI visibility different from SEO?

Accepted Answer

SEO focuses on ranking in search engine results pages. AI visibility focuses on whether an AI assistant can confidently identify and recommend you inside a conversational answer, which depends on entity clarity and source consistency rather than keyword ranking alone. The two overlap but are not the same discipline.

Question 3

Which AI platforms are measured?

Accepted Answer

Core live visibility coverage currently includes OpenAI / ChatGPT, Perplexity, Anthropic / Claude, and Google Gemini. The exact integration and observation context available to an account can vary. A separate RE/MAX Visibility implementation has seven operational provider paths, with Mistral excluded from its canonical six-provider scoring set; that deployment-specific configuration does not describe standard AuthoritySignal coverage.

Question 4

Does AuthoritySignal AI include competitive intelligence and listing intelligence?

Accepted Answer

Competitive Intelligence is available where qualifying observations exist. It helps professionals and organizations understand observed competitive context, visibility differences, source patterns, and change over time while preserving evidence limits and avoiding causal claims. Listing and Property Intelligence helps identify listing-readiness, property-information, discoverability, and consumer-relevance gaps. Supported listing observations and preparation guidance remain evidence-bound and do not guarantee discovery, recommendation, or a lead.

Question 5

Does AuthoritySignal verify whether recommendations worked?

Accepted Answer

AuthoritySignal can remeasure supported visibility and evidence after meaningful changes so customers can see what changed over time. Independent AI systems remain outside AuthoritySignal's control, so results are reported as observations rather than guaranteed or causal outcomes.

Question 6

Can recommendations be guaranteed?

Accepted Answer

No. AuthoritySignal AI does not control any AI provider and cannot guarantee that a specific AI assistant will recommend you at any specific moment. We measure and help strengthen the signals that influence recommendation readiness — we do not guarantee outcomes.

Question 7

Why do results vary?

Accepted Answer

Different AI assistants use different underlying models, training data, and retrieval systems, and any individual model's response can vary from one run to the next even for the same question. Results can also vary by query phrasing, location, and over time as your signals and AI providers' systems change.

Question 8

What is included in an assessment?

Accepted Answer

An assessment includes a visibility baseline, a review of the public sources AI can find information about you on, identity and NAP consistency, a distinction between your own assertion and independently corroborated evidence, an evidence-gap analysis, and a prioritized set of next steps.

Question 9

How are scores calculated?

Accepted Answer

The AI Visibility Score is one diagnostic output built from available evidence across signal categories such as entity identity, trust signals, authority proof, local relevance, and content consistency. Conclusions are evidence-gated: insufficient evidence remains unknown or pending rather than being converted into false certainty. We don't publish the exact weighting formula; see our Methodology page for the categories and evidence handling we disclose.

Question 10

Can multiple offices or locations be measured?

Accepted Answer

Yes. Brokerage, enterprise, and multi-location engagements can include office- or location-level views alongside an organization-wide summary, so leadership can see both the aggregate picture and where specific locations need attention.

Question 11

Do you implement recommendations?

Accepted Answer

We identify and prioritize what to fix and explain why it matters. Some fixes are things you or your team can implement directly; larger engagements can include more hands-on support — ask your assessment contact what's included for your specific plan.

Question 12

How is progress measured?

Accepted Answer

We re-measure the same evidence categories and configured provider observations over time so you can compare identity clarity, evidence coverage, provider agreement, open gaps, and subsequent observations rather than relying on a single snapshot. Completing an action is not by itself proof that it caused a later recommendation.

Question 13

How is confidential data handled?

Accepted Answer

We only use the information you provide or that is already publicly discoverable about your business to run an assessment. We do not sell your data, and internal notes or messages you send us are visible only to authorized AuthoritySignal AI team members.

Question 14

How long does an assessment take?

Accepted Answer

A free scanner result is available in minutes. A full assessment — including source review, entity analysis, and a prioritized roadmap — is scoped individually based on the size of the organization; your assessment contact will give you a specific timeline.

Question 15

What does monitoring include?

Accepted Answer

Monitoring re-checks the same evidence categories and configured provider observations on an ongoing basis, preserving provenance and freshness so you can see how your visibility posture changes over time rather than relying on a single snapshot.